Policies

Wolfers Lighting Return Policy

Please inspect your order carefully upon arrival; Wolfers Lighting must be notified of any immediately apparent broken fixtures or fixtures missing parts within 14 days of receipt. Please keep the product’s original packaging.

Mistakes happen. If you’re not in love with your new fixture, please let us know. For a return unrelated to a defective or damaged product, the fixture must be in its original packing, must not have been installed, and must be in new, resaleable condition. A restocking fee of between 20% and 30% (depending on the manufacturer) will be deducted from your refund. You are responsible for the return shipping costs, which will also be deducted from your refund.

Sale and clearance items, display items, custom fixtures, picture lights, and replacement glass or parts are final sale and cannot be returned.

Most of the products sold by Wolfers Lighting have limited 1 year factory warranty, and most LED components have a limited 3-5 year factory warranty. If you are experiencing a problem, please give us a call at (781) 890-5995 and our customer service team can help you.

Damaged or Defective Products

Please let us know as soon as possible if you received a fixture that is broken, damaged, or missing parts. In order to file a claim with the factory, we must be notified within 14 days of receipt. Please keep the product’s original packaging.

In order to ensure that we get all of the information we need to pass on to the factory, we ask that you please notify us of the situation by giving us a call at (781) 890-5995 and speaking with our customer service team.

The factory may need photos of the damage and the original packaging in order to process the claim. They may also need to know which dimmer, if any, you are using. We may need to guide you through some troubleshooting to help the factory identify the problem.

The factory will need to review any claim made, and if a replacement part or replacement fixture is necessary, it will be sent to you. In some cases, the factory may repair the fixture in lieu of a replacement, or they may need the broken fixture/part back to assess the damage. In this case, we will provide you with a UPS pre-paid shipping label at no cost to you. Do not throw anything away (packaging, broken pieces, defective fixtures) until we let you know that the factory does not need them back.